Just a small selection of articles....
And if you do click on these links, you'll notice some commonalities: Daryl McWilliams, VP at Sunwing, apologizes only one time...the majority feature no expression of empathy. In more than one article, covering completely different circumstances (places and times), he says that it was "murphy's law" that things happened. But no apologies for most situations. And he asserts that unhappy customers can email or write the company. Or that because all passengers weren't complaining, apparently the vocal ones were in the wrong.
Get with the times...people are looking for Corporate Responsibility and Ethics now; not the corporate greed and ignorance that were soooooooo five years ago.
Get with the times...people are looking for Corporate Responsibility and Ethics now; not the corporate greed and ignorance that were soooooooo five years ago.