15 feb 2013: sunwing needs an additional week to reply to last letter
We have to say that Sunwing is being polite and we are pleased that they are replying. This is progress. It in no way makes up for leaving parents of preschoolers/dedicated workers with careers stranded in Mexico and telling them to find their own way back to Canada...but it's progress. It's unfortunate that it required all of this noise just to get noticed - it's a small wonder there are 55 complaints recorded on the Better Business Bureau website. They advise that they will have a reply for us by February 22...we can only hope that they are going to do the right thing.